Tag Archives: Customer Satisfaction

Numbers don’t matter Empathy does

The Role of Empathy in Sales It has been a tumultuous year for most of us, and even though we have a vaccine now, it may take a while before we see some level of normalcy. Since I am not a medical professional and cannot predict what and how things will unfold, the best I […]

A five-fold process to lay the foundation for customer satisfaction

Achieving customer satisfaction is the end goal of all businesses- both big and small. However, customer satisfaction doesn’t only stem from good quality products and services, it is rooted in something much deeper – core principles that dictate the way a particular product was ideated to how it was delivered. In my last blog, I […]