Tag Archives: Delivery Excellence

A five-fold process to lay the foundation for customer satisfaction

Achieving customer satisfaction is the end goal of all businesses- both big and small. However, customer satisfaction doesn’t only stem from good quality products and services, it is rooted in something much deeper – core principles that dictate the way a particular product was ideated to how it was delivered. In my last blog, I […]

Delivery Excellence, Through Nitor’s Lens

A close friend once asked me, how does Nitor Infotech as an organization manage to delight all its customers every time – what is your secret? Well there is no magic sauce, the reason may have sounded as dull as a dishwasher to him, but that is what it is. So, I thought of writing […]