Tag Archives: Product Engineering Mindset

A five-fold process to lay the foundation for customer satisfaction

Achieving customer satisfaction is the end goal of all businesses- both big and small. However, customer satisfaction doesn’t only stem from good quality products and services, it is rooted in something much deeper – core principles that dictate the way a particular product was ideated to how it was delivered. In my last blog, I […]

How to achieve continued customer satisfaction with a product engineering mindset

We, at Nitor Infotech, recently did a poll on LinkedIn and we asked for the most crucial factor to achieve continued customer satisfaction. 75 % people felt that delivery excellence, product engineering mindset, and customer empathy are all equally important for achieving customer satisfaction. All of the above (AOTA) is the correct answer, if you […]